Effective Date: February 15, 2024

This Privacy Policy describes how Icon Concerts (“[Company]”) and the [Company]’s websites and/or any related applications process personal data and other information when you visit or use any website or platform that links to this Privacy Policy (collectively, the “Services”) by explaining what types of information [Company] collects, how that information is used, [Company]’s sharing practices, and your choices. [Company] is the controller for purposes of this Privacy Policy.

I. Information We Collect and Where We Collect It From

We collect the following categories of information from and about you in multiple ways, including

Directly from you;
From our affiliates or non-affiliated third parties, including marketers, partners (like Ticketmaster), sponsors, and others; and
Automatically from our Services

Each collection mechanism is described in more detail in this Privacy Policy.

Information You Provide Directly

Personal Identifiers, including your name, contact information, zip code, online identifiers, and account credentials.
Transaction and Billing Data, including bank account and payment card details, (credit card number, expiration date, and credit card security code, where needed to complete a transaction where applicable), billing address, delivery address, signature, transaction history;
Commercial Information, including records of products or services purchased, obtained, or considered within the Services, such as tickets, or other purchasing or consuming histories or tendencies.
Correspondence you send to us.

We also may obtain the above types information about you – like personal identifiers and commercial information – from our LiveCo affiliates or third parties, such as marketers, partners (like Ticketmaster), and sponsor. We may combine information that we collect from you with information about you that we obtain from our affiliates and/or such third parties and information derived from the Services.

Automatically Collected Information

We automatically collect the following types of information when you use our Services, including:

Internet or Other Electronic Network Activity Information. We collect information about the device you use to access our Services, including your internet connection and your internet protocol (IP) address.
Cookies and Similar Tracking Technologies. A cookie is a small text file that is stored on your device through your browser. The cookies used by our Services include both session-based cookies, which expire after you close your browser or turn off your computer, and persistent cookies, which remain on your device until you affirmatively remove them. Most web browsers automatically accept cookies, but you can set your browser to decline cookies.

We use this automatically collected information to analyze trends, to provide, administer, and improve our Services, to track users’ movements while using the Services, to gather demographic information about our user base, and to market our products and services and monitor interactions with our marketing communications.

Without this information, we are not able to provide you with all the requested services, and any differences in services are related to your information.

We may aggregate or de-identify the information described above. Aggregated or de-identified data is not subject to this Privacy Policy.

II. How We Use Your Information

In addition to the uses described above, we also use your information:

to provide you with the Services, including to complete ticket transactions;
to communicate with you, including about offers and promotions;
to protect our interests or the interests of third parties;
to maintain and enhance the security of our Services;
to prevent abuse of our Services;
to comply with our legal obligations;
to improve our products and services;
to develop new products and services;
to perform or enforce our agreements; and
for any other purpose with your consent.

Bases for Processing

In jurisdictions that require a legal bases to process your personal information, the legal bases for our processing activities include:

exercising our rights and performing our obligations in connection with entering into or performing under any contract we makes with you;
compliance with our legal obligations;
our legitimate interests that are not overridden by your interests or your fundamental rights and freedoms; and
your consent, where there is no other legal bases.

III. Disclosure of Information

We may share your information:

with our LiveCo affiliates in connection with your use of our Services or our business relationship with you;
with contractors, service providers, and other third parties we use to support our Services;
with our business and ticketing partners, including artists, promoters, team members, venues, or other event sponsors;
to fulfill any purpose for which you provide it;
for any other purpose disclosed to you when you provide the information; or
with your consent.

We may also share your information:

to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
to a buyer of [Company] or other successor of [Company] in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets; or
if we believe disclosure is necessary or appropriate to protect our rights, property, or interests, or the rights, property, or interests of third parties.

You may also be able to engage with our Services through social media services and through third-party social media plug-ins, integrations, and applications. When you engage with our content on or through social media services or other third-party platforms, plug-ins, integrations, or applications, you may allow us to have access to certain information in your profile and information about your interaction with our content. For a description on how social media services and other third-party platforms, plug-ins, integrations, or applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings.

Third parties may also use cookies or similar technologies on our Services for advertising, retargeting, analytics, and tracking. Please see “More About Analytics and Advertising” and “Your Choices and Rights” below for more information about third-party cookies.

If you choose to engage in public activities on the Services, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.

We do not use or disclose sensitive data for any purpose other than those permitted by applicable law.

More About Analytics and Advertising

When you use our Services, we and our third party advertising partners use cookies, pixel tags, local storage, and other similar technologies (collectively, “cookies”) to collect information from your browser or device. By using the Services, you consent to our use of cookies and similar technologies.

The following types of cookies are used on our Services:

Essential cookies – These cookies enable you to use our Services. These cookies are essential to enable you to browse our Services and use certain features. Disabling them may prevent you from using certain parts of the Services. Without these cookies, certain services cannot be provided. These cookies also help keep our Services safe and secure.
Preference cookies – These cookies store information such as your preferred country and language selection, login data and website preferences. Without these cookies, our Services may not be able to remember certain choices you've previously made (such as a saved country / language preference) or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
Performance cookies – These cookies collect information about how you use our Services such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.
Content / advertising cookies – These cookies gather information about your use of our Services so we may improve your experience and provide you with more relevant content and advertising on our Services and elsewhere online and across your devices. They are also used to gather feedback on customer satisfaction through surveys. They remember that you've visited our Services and help us understand usage of our Services. Some of these cookies are from third parties that collect information about your use of our Services in order to provide advertising (on our Services and elsewhere, across your different devices) based on your online activities (so-called "interest-based advertising") on our Services and elsewhere online, across your different devices. We do not control the privacy practices of these third parties, and their practices are not covered by this Privacy Policy.

Third-Party Platforms and Social Media

This Privacy Policy applies only to [Company]’s Services and not to any other platforms or websites, or mobile applications operated by third parties. Our Services may contain links to other platforms, websites, and mobile applications that we believe may be of interest to you. Our Services also contain links that allow you to connect with us on social media.

[Company] is not responsible for the privacy practices of any platforms, websites, or mobile applications not controlled by us. We encourage you to review the privacy policies of any platforms, websites, or mobile applications you use outside of our Services before providing any information to or through them.

IV. International Transfers

By using the Services and providing us with information, you understand and agree that we may transfer and store your information on servers located outside your resident jurisdiction. To the extent you are a resident of a country other than the United States, you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy.

Some of the entities (such as third-party vendors) to which we disclose information may be located outside of the EEA, including in countries that may not provide the same level of data protection as your home country. We take appropriate steps to ensure that such personnel and third-party vendors are bound to duties of confidentiality.

V. Data Retention

We only store information for as long as is needed to fulfill our contractual or legal obligations or any other permissible purpose for which we have collected it, including to prevent fraud or security incidents. When the applicable retention period has expired, we reserve the right to take measures to permanently delete the information, aggregate it, or anonymize it.

VI. Security

We use commercially reasonable administrative, physical, and technical measures to safeguard your information and help protect it from unauthorized access. However, we cannot guarantee complete protection of your information since transmission via the internet is not 100% secure. You play an important role in keeping your information secure. You should not share your user name, password, or other security information for your account with anyone. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us as detailed in the “Contact Us” section.

VII. Children

Our Services are not directed to children, as defined under applicable law. If you believe that a child has provided their information to us through our Services, please contact us as detailed in the “Contact Us” section, so that we can take steps to delete it.

VIII. Your Choices and Rights

You may be entitled, in accordance with applicable law, to object to or request restriction of processing of your information, and to request access to, rectification, erasure, and portability of your information or more information about our information practices. You may exercise the foregoing rights by contacting us using any of the mechanisms detailed in the “Contact Us” section. If you become aware of changes or inaccuracies in your information, you should inform us of such changes so that the information may be updated or corrected. If you become aware of changes or inaccuracies in your information, you should inform us of such changes so that the information may be updated or corrected. Once we receive your request, we may verify it by requesting information sufficient to confirm your identity.

You may be entitled, in accordance with applicable law, to submit a request through an authorized agent or to appeal a refusal to take action on your request. To appeal a refusal to take action on your request, please see the instructions in our response to your request.

You may be able to refuse or disable cookies by adjusting your web browser settings. Some browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). Please note that you may need to take additional steps to refuse or disable Local Shared Objects and similar technologies. For example, Local Shared Objects can be controlled through the instructions on Adobe’s Setting Manager page. If you choose to refuse, disable, or delete these technologies, some of the functionality of the Services may no longer be available to you and any differences in service are related to the data. Deleting cookies may in some cases cancel the opt out selection in your browser.

You may be entitled, in accordance with applicable law, to opt-out of the sale or sharing of your personal information for the purpose of interest-based advertising. To review and exercise your opt-out rights, please contact us by emailing us at icon@iconconcerts.com

If you are the customer of an organization to whom we provide products or services, please direct your request directly to that merchant or organization so that they can address it.

You can control the use of cookies within your browser. However, please note that disabling some or all cookies may affect the functionality of our Services. Our Services do not respond to browser-based “Do Not Track” signals.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website at https://www.networkadvertising.org. You may also be able to opt-out of receiving third-party behavioral ads by visiting the Digital Advertising Alliance (“DAA”) website at http://www.aboutads.info/choices. We are not responsible for effectiveness of or compliance with any third-parties’ opt-out options.

We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on the Service may change or no longer be available to you. Any difference in the Services are related to the value provided.

You may lodge a complaint with a supervisory authority if you believe our processing of your information is unlawful.

IX. Information for California Residents

To the extent we process any personal information that is subject to the California Consumer Privacy Act of 2018 (“CCPA”), the categories of personal information that we have collected and disclosed for a business purpose in the past 12 months are described above. We also describe above the sources from which we collect personal information and the purposes for which we collect, use, and share this information.

In the twelve months since this Privacy Policy took effect, we have shared the following categories of information to our business partners and affiliated companies for cross-context behavioral advertising: personal identifiers (such as name and contact information); commercial information (such as transaction data); internet or other network or device activity (such as browsing history or app usage).

[California residents may opt out of the sale or sharing of their personal information for cross-context behavioral advertising purposes by clicking here.

X. Changes to This Privacy Policy

We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. If we make any material changes to our privacy practices, we will notify you in accordance with applicable law prior to the changes becoming effective.

XI. Contact Us

If you have any questions or comments regarding this Privacy Policy, our privacy practices, or if you wish to exercise your individual rights, please contact us by emailing us at info@iconcerts.com.